Manage your
organisation's agency
relationships with
Agency Manager

Unlike agency-led PSL models, where a single agency (a ‘Master Vendor’) controls bookings allocation and supplier terms throughout the supply chain, Agency Manager is a pure-play software tool that allows organisations to work directly with agencies under terms that they themselves set. There are no exclusivity clauses or intermediaries restricting booking flows, or hidden agendas that could affect supply chain agency placements.

Agency Manager is a Vendor Management System (VMS) – that is, a technology platform that incorporates contract & PSL management, supply requisitions and timesheets, Direct Award and Mini competitions for placements/assignments, and back office and MI features for a commissioning organisation.

Agency Manager allows clients to manage their own requisitions, end-to-end, from connected agency suppliers and staff banks. There are a wide variety of workflow configurations, so each implementation of Agency Manager will be different.

Hiring managers / admins log into the platform to post their requisitions, and connected agencies submit available candidates. Hiring managers then choose the best fit for them, and can either allocate the booking directly to the worker (if the worker is in a fully connected CRM and permissions are set to allow this) or notify the agency of their preferred candidate for the agency to confirm. Either way, the agency has full visibility on all activity. Many bookings workflows are possible, and the available workflows will be defined in the PSL setup process.

Depending on the implementation of Agency Manager, different workflows may be used by clients to release vacancies to supply chain agencies and confirm successful introductions and placements. This may include calling-off a permanent placement from an overarching Framework Contract.

Examples of how clients may call-off from a Framework Contract include Direct Award; where a requirement is issued to a selected agency to work on and submit candidate(s) for, or a Mini Competition, where multiple suppliers are invited to submit candidate(s) and their respective markup/introduction fee. The exact format/content of any call-offs made by clients under a Framework Contract will be defined in the terms of the Framework Contract.

In permanent placement requisition workflows, an audit log of communications made in the VMS between client and supplier(s) will be retained in the system.

Agencies on a client’s PSL get access to a candidate submissions portal (access is provided when an agency is admitted onto a client’s PSL). They can use this to submit candidates to requisitions they receive from schools. When a candidate is booked, timesheets are created in the system for both client and agency.

PSL agencies can opt to purchase additional software and services from Omnijo as well. Available options include CRM and compliance software, payments automation, 3rd party CRM integration, and our full end-to-end AgencyOS product (learn more).

Terms of business will be governed by the client organisation that is implementing Agency Manager to manage their PSL – not Omnijo. There are likely to be clear, transparent margin caps and terms of business, which are set and agreed during the PSL setup process. Agency Manager is a software tool, and is procured separately from the PSL contract.

Agencies remain fully responsible for candidate vetting and compliance. The VMS helps track and manage documentation, but responsibility for vetting and compliance remains with the agency.

Omnijo is a software provider and Agency Manager is one of our software products. We charge a licence fee to the client.

Yes.