Are you an agency in an organisation's supply chain looking for information on how Agency Manager works?
Why use Agency Manager?
Agency Manager gives you visibility and control over agency bookings and placements, without changing how your organisation works.
Right now, with dozens of agencies in play, it's hard to track spend or stay compliant. Agency Manager fixes that.
How it works
Agency Manager allows central teams to set and enforce terms with the agencies that their hiring managers already use.
You get transparent pricing, consistent compliance, and real-time insight into agency usage and spend across your organisation.
Your hiring managers gain easy access to a fully compliant, value for money supply chain.
Benefits of Agency Manager
Cost control
Negotiate and enforce rates across your preferred
agencies.
Ensure your organisations always get vetted,
fully compliant staff at the best possible price.​
Real-time reporting
Track bookings, spend, and usage by organisation, role,
or agency in real-time.
Identify inefficiencies and spot opportunities where it's more cost-effective to hire rather than outsource.​
Empower your hiring managers
Hiring managers contact all agencies on your preferred
supplier list with one click.
No more calling
around. No more guesswork.
Governance and Compliance
Full visibility on the compliance status
of staff supplied to organisations (e.g. DBS,
safeguarding, qualifications, right to work) with
audit trails for verification.
Integrates with your Staff Bank
Use insights from agency bookings to shape your
own in-house bank strategy. Identify where a
flexible staff bank might reduce dependency on
agencies.
Getting started is easy
1
Identify your agencies
Bring together the agencies your hiring managers already use.
No need to change what's working, just make it work for you.​
2
Set your terms
Agree preferred rates, conditions and compliance standards.
Agency Manager makes sure they
stick.
3
Onboard and go
We'll support onboarding and training for hiring managers
and agencies.
You'll have full central oversight from day one.
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How is this different from Master Vendor-led PSLs?Unlike agency-led PSL models, where a single agency (a ‘Master Vendor’) controls bookings allocation and supplier terms throughout the supply chain, Agency Manager is a pure-play software tool that allows organisations to work directly with agencies under terms that they themselves set. There are no exclusivity clauses or intermediaries restricting booking flows, or hidden agendas that could affect supply chain agency placements.
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How does Agency Manager work?Agency Manager is a Vendor Management System (VMS) – that is, a technology platform that incorporates contract & PSL management, supply requisitions and timesheets, Direct Award and Mini competitions for placements/assignments, and back office and MI features for a commissioning organisation. Agency Manager allows clients to manage their own requisitions, end-to-end, from connected agency suppliers and staff banks. There are a wide variety of workflow configurations, so each implementation of Agency Manager will be different.
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How are bookings allocated?Hiring managers / admins log into the platform to post their requisitions, and connected agencies submit available candidates. Hiring managers then choose the best fit for them, and can either allocate the booking directly to the worker (if the worker is in a fully connected CRM and permissions are set to allow this) or notify the agency of their preferred candidate for the agency to confirm. Either way, the agency has full visibility on all activity. Many bookings workflows are possible, and the available workflows will be defined in the PSL setup process.
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How are requisitions for permanent placements published and confirmed?Depending on the implementation of Agency Manager, different workflows may be used by clients to release vacancies to supply chain agencies and confirm successful introductions and placements. This may include calling-off a permanent placement from an overarching Framework Contract. Examples of how clients may call-off from a Framework Contract include Direct Award; where a requirement is issued to a selected agency to work on and submit candidate(s) for, or a Mini Competition, where multiple suppliers are invited to submit candidate(s) and their respective markup/introduction fee. The exact format/content of any call-offs made by clients under a Framework Contract will be defined in the terms of the Framework Contract. In permanent placement requisition workflows, an audit log of communications made in the VMS between client and supplier(s) will be retained in the system.
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How will I submit candidates to clients and manage timesheets and invoicing etc?Agencies on a client’s PSL get access to a candidate submissions portal (access is provided when an agency is admitted onto a client’s PSL). They can use this to submit candidates to requisitions they receive from schools. When a candidate is booked, timesheets are created in the system for both client and agency. PSL agencies can opt to purchase additional software and services from Omnijo as well. Available options include CRM and compliance software, payments automation, 3rd party CRM integration, and our full end-to-end AgencyOS product (learn more).
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Are there limits on agency margins or restrictions on terms?Terms of business will be governed by the client organisation that is implementing Agency Manager to manage their PSL – not Omnijo. There are likely to be clear, transparent margin caps and terms of business, which are set and agreed during the PSL setup process. Agency Manager is a software tool, and is procured separately from the PSL contract.
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Who is responsible for compliance?Agencies remain fully responsible for candidate vetting and compliance. The VMS helps track and manage documentation, but responsibility for vetting and compliance remains with the agency.
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Are there any hidden fees?No. Unlike traditional Master or Neutral Vendor models that charge transaction fees or take a percentage of spend under management, Agency Manager is free for supply chain agencies to use as part of a PSL arrangement with a customer organisation. Additional services procured from Omnijo by an agency, separately from the PSL contract, are chargeable to the agency – for example agency submission portal enhancements, CRM integration, or payment processing services.
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How do you make money?Omnijo is a software provider and Agency Manager is one of our software products. We charge a licence fee to the client.
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Can multiple agencies submit the same candidate?Yes.